You can check the delivery status of your order at any time either on shopsmart.pk or via your Dispatch Notification email (only, if the Merchant Partner has added tracking information.)
1- How to track your order with shopsmart
The various dispatch status levels are as follows:
You can also see delivery information in the Dispatch Notification emails for your order.
2 - Why wasn't tracking information provided for my order?
Not all delivery methods include tracking information. In such cases where tracking information isn't available, please contact the Merchant Partner to see if they have tracking information for your order.
3 - Track your order without a shopsmart account
If you purchased using guest checkout, you’ll receive a confirmation email once your order has dispatched. If the Merchant Partner has included a tracking number, you can click Track your package at the top of the email.
4 - Additional questions & contact
If you have any further questions about our Order Tracking Policy, please reach out to us via our Contact Us page outlining the full nature of your query and by providing your Order No.